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NiklasAn expert from our team shows you mika liveA live demo, tailored to your companyYour questions on bookkeeping and German paperwork answered on the spot15 minutes on a video call, free and with no strings attachedLukaNiklasAn expert from our team shows you mika liveA live demo, tailored to your companyYour questions on bookkeeping and German paperwork answered on the spot15 minutes on a video call, free and with no strings attachedGet Mika GmbH
Köpenicker Str. 10
10997 Berlin
This document is a translation of our German General Terms and Conditions (Allgemeine Geschäftsbedingungen). While we have made every effort to ensure the accuracy of this translation, please note that only the German version is legally binding. In case of any discrepancies or contradictions between the German original and this English translation, the German version shall prevail.
To view the German version, please use the language selector at the top of the screen.
1.1 These General Terms and Conditions (hereinafter “GTC”) apply to all contracts between Get Mika GmbH (hereinafter “mika”) and its customers (hereinafter “Customer”) regarding the use of the SaaS solution (Software as a Service) offered by mika.
1.2 mika’s SaaS solution is an intelligent cloud-based solution that provides support in the form of an AI-driven financial solution for businesses. The SaaS solution simplifies accounting and tax processes for small businesses without itself performing tax advisory activities subject to authorisation within the meaning of the German Tax Consultancy Act (Steuerberatungsgesetz, “StBerG”).
1.3 Deviating, conflicting or supplementary terms and conditions of the Customer shall only become part of the contract if mika expressly agrees to their validity in text form (“Textform” within the meaning of § 126b BGB).
1.4 mika’s offering is exclusively addressed to entrepreneurs within the meaning of § 14 of the German Civil Code (Bürgerliches Gesetzbuch, “BGB”) and expressly not to consumers.
2.1 mika provides the Customer with access to the SaaS solution via the internet on a time-limited basis for the duration of the contract. Use takes place by means of access credentials provided by mika for employees of the Customer (“Users”).
2.2 The scope of services to be provided by mika results from the subscription booked:
2.3 The SaaS solution provides software for automated support of preparatory accounting and tax-related processes. It does not perform tax advisory services subject to authorisation within the meaning of the StBerG. Insofar as the SaaS solution provides functions for the preparation or technical processing of tax returns, this takes place exclusively on the basis of data entered by the Customer and constitutes automated data output without a legal review subject to authorisation. Use of the SaaS solution does not replace consultation with a qualified tax advisor. Where tax advisory activities subject to authorisation are included within the scope of the agreed subscription, such activities are rendered by persons authorised to provide tax advice.
2.4 Additional services such as business consulting services or workshops on automation and optimisation can be booked separately and are charged at €150 (net) per hour.
2.5 Express Annual Financial Statements (Add-on)
2.5.1 Customers on the “Peace of Mind Accounting and Annual Financial Statements” subscription may add the “Express Annual Financial Statements” add-on for an individual set of annual financial statements against a separate fee. The add-on applies exclusively to the annual financial statements for the financial year for which it was booked and can only be booked up to the handover pursuant to Clause 2.5.3. The amount of the fee is set out in the offer or in the booking confirmation in text form. The fee for the add-on is invoiced together with the fee for the annual financial statements and falls due together with it upon handover.
2.5.2 With the add-on, mika undertakes to render one of two services within five working days of the start of the period. If there are queries, mika sends the Customer all queries identifiable at that time in a single batch. If there are no queries, mika prepares the annual financial statements and makes the returns available to the Customer in the SaaS solution for submission to the tax authorities. mika notifies the Customer by email as soon as the returns are ready for submission. The Customer submits the returns to the tax authorities themselves via the SaaS solution.
2.5.3 The period begins on the working day following the day on which both of the following conditions are met. First, the Customer must have completed all to-dos shown in the SaaS solution and submitted their bookkeeping for the annual financial statements in the SaaS solution (handover). Second, the fee due upon handover, including the fee for the add-on, must have been received by mika in full.
2.5.4 If mika has sent queries, a new period of five working days for the preparation and provision pursuant to Clause 2.5.2 begins on the working day after the queries have been answered in full. The queries are answered in full once the Customer has answered every query and provided all requested documents in the SaaS solution. If an answer is incomplete, mika informs the Customer of this within two working days. If the answers or documents provided later give rise to new queries that were not identifiable before, sentence 1 applies accordingly.
2.5.5 Within two working days after the Customer has submitted the returns, mika makes the disclosure documents available to the Customer as an XML file in the SaaS solution. The file is intended for submission to the German Company Register (Unternehmensregister) pursuant to section 325 of the German Commercial Code (HGB). The Customer submits it to the Company Register themselves. mika does not submit any documents to the Company Register and is under no obligation to do so.
2.5.6 Working days within the meaning of this Clause are Monday to Friday, excluding public holidays in the State of Berlin as well as 24 and 31 December. A period is met if the service owed is made available in the SaaS solution or sent by email by the end of the last day of the period.
2.5.7 The periods are suspended for as long as mika is prevented from processing for reasons that lie within the Customer’s sphere of responsibility or outside mika’s sphere of influence. This includes in particular force majeure, outages of public authority systems such as ELSTER and outages of connected banks. If, after the handover, the Customer changes booking data or uploads documents without mika having requested this, the period starts again from that change.
2.5.8 mika endeavours to send queries as early as possible and, as a rule, before the period expires, so that the annual financial statements can be prepared within the period. This statement does not create any obligation beyond Clauses 2.5.2 to 2.5.5.
2.5.9 If mika fails to meet a period under Clause 2.5.2 or 2.5.4 and none of the circumstances in Clause 2.5.7 applies, mika refunds the Customer the full fee paid for the add-on within 14 days. If mika fails to meet only the period under Clause 2.5.5 and none of the circumstances in Clause 2.5.7 applies, mika refunds the Customer half of that fee within 14 days. For each set of annual financial statements, mika refunds no more than the fee paid for the add-on in total. The remaining fees, in particular for the annual financial statements, are neither refunded nor reduced. mika remains obliged to render the services. Any further claims of the Customer are governed by Clause 7, with the refunded amount being credited against them.
2.5.10 The add-on only shortens mika’s processing time. The Customer remains solely responsible for meeting the statutory filing deadlines vis-à-vis the tax authorities and the disclosure deadlines vis-à-vis the Company Register. With the add-on, mika does not assume any costs incurred by the Customer as a result of late or omitted filing or disclosure. This applies in particular to late filing surcharges under section 152 of the German Fiscal Code (AO) and to coercive and administrative fines under section 335 HGB. mika is liable for such costs only in accordance with Clause 7.
2.5.11 The periods under this Clause are neither fixed dates nor a guarantee. Clauses 2.3 and 3.5 remain unaffected.
3.1 mika grants the Customer the non-exclusive, geographically unrestricted right, limited in time to the term of the contract and non-transferable, to access and use the SaaS solution by way of web access.
3.2 The Customer may use the SaaS solution only for its own business purposes. Granting access rights to third parties is permitted only with mika’s consent in text form.
3.3 The Customer shall:
3.4 The operation and configuration of the SaaS solution is the responsibility of the Customer. Where mika provides notices or recommendations within the SaaS solution, these are automatically generated and non-binding pieces of information intended to support the Customer in its entrepreneurial decision-making.
3.5 The Customer is solely responsible for compliance with all tax and commercial law obligations applicable to it. All results generated by the SaaS solution must be reviewed by the Customer on its own responsibility before being used.
4.1 The average availability of the SaaS solution is 99% on a monthly average, i.e. the SaaS solution may be unavailable for up to 7.5 hours per month. Excluded from this are necessary planned maintenance work as well as disruptions that lie outside mika’s sphere of influence.
4.2 Where possible, mika will inform the Customer in text form of planned maintenance work in good time. However, mika expressly reserves the right to carry out unannounced maintenance work where necessary, in particular where this is required for data and operational security.
4.3 Maintenance includes:
4.4 Support requests are to be submitted to [email protected] or via the feedback function of the SaaS solution. Support can only be provided upon request.
5.1 The Customer pays a monthly fee for use of the SaaS solution, which is determined by the subscription chosen and the number of monthly transactions.
5.2 The monthly fee automatically adjusts to the applicable price tier as soon as the average of transactions processed over the past three months exceeds the relevant threshold. Separate consent or notification is not required. The adjustment takes effect from the following billing period.
5.3 Billing takes place monthly in advance. The amount stated in the invoice is due within the payment period specified in the invoice.
5.4 All prices are net amounts plus statutory value-added tax (VAT).
6.1 The ordinary notice period is three (3) months to the end of a calendar month. Notices of termination must be given in text form.
6.2 The right to terminate for cause remains unaffected. For mika, cause exists in particular where:
6.3 After termination of the contract, mika will, upon request, provide the Customer with an export of the stored customer data in a machine-readable format within 30 days. 30 days after termination of the contract, mika will delete all Customer content insofar and as soon as is technically possible and economically reasonable. mika is entitled to retain content beyond the termination of the contractual relationship where mika is required to do so by law, by court order or by an administrative authority.
7.1 If the services to be provided by mika are defective, mika will remedy the defects or re-perform the services within a reasonable period after receipt of a notice of defects.
7.2 Errors are classified into four error classes and prioritised accordingly:
7.3 mika is liable without limitation for intent and gross negligence as well as for damage resulting from injury to life, body or health.
7.4 In cases of simple negligence, mika is liable for breach of a material contractual obligation, with liability being limited to the damage typically foreseeable at the time of conclusion of the contract.
7.5 mika is not liable for lack of economic success, lost profits or indirect damages in cases of simple negligence.
8.1 With regard to personal data that mika processes within the scope of the contract on behalf of the Customer, the separately concluded data processing agreement pursuant to Art. 28 GDPR (“Auftragsverarbeitungsvereinbarung”) applies.
8.2 The SaaS solution uses artificial intelligence technologies to process the data entered by the Customer for the purpose of rendering the contractual services. Personal data is used for training purposes exclusively in anonymised or aggregated form that does not permit any conclusions to be drawn about individual customers or data subjects. No data of any customer is made visible to other users.
9.1 mika is entitled to use the company name and logo of the Client as a reference in all media.
9.2 Amendments and side agreements to this contract must be made in text form. This also applies to this text form clause itself.
9.3 The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
9.4 The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Berlin, provided that the contracting parties are merchants or the Customer has no general place of jurisdiction in Germany.
9.5 Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic intent of the parties.
Version: 4 June 2026
Get Mika GmbH
Köpenicker Str. 10
10997 Berlin