General Terms and Conditions (GTC)

Get Mika GmbH
Kolonnenstr. 8
10827 Berlin

This document is a translation of our German General Terms and Conditions (Allgemeine Geschäftsbedingungen). While we have made every effort to ensure the accuracy of this translation, please note that only the German version is legally binding. In case of any discrepancies or contradictions between the German original and this English translation, the German version shall prevail.

To view the German version, please use the language selector at the top of the screen.

‍

1. General Provisions and Scope of Application

1.1 These General Terms and Conditions (hereinafter "GTC") apply to all contracts between Get Mika GmbH (hereinafter "mika") and its customers (hereinafter "Customer") regarding the use of the SaaS solution (Software as a Service) offered by mika.

1.2 mika's SaaS solution is an intelligent cloud-based solution that provides support in the form of an AI-driven financial solution for businesses. The SaaS solution simplifies accounting and tax processes for small businesses without itself performing tax advisory activities subject to authorisation within the meaning of the German Tax Consultancy Act (Steuerberatungsgesetz, "StBerG").

1.3 Deviating, conflicting or supplementary terms and conditions of the Customer shall only become part of the contract if mika expressly agrees to their validity in text form ("Textform" within the meaning of § 126b BGB).

1.4 mika's offering is exclusively addressed to entrepreneurs within the meaning of § 14 of the German Civil Code (Bürgerliches Gesetzbuch, "BGB") and expressly not to consumers.

2. Subject Matter of the Contract and Scope of Services

2.1 mika provides the Customer with access to the SaaS solution via the internet on a time-limited basis for the duration of the contract. Use takes place by means of access credentials provided by mika for employees of the Customer ("Users").

2.2 The scope of services to be provided by mika results from the subscription booked:

• Peace of Mind Accounting: Invoice validation, creation of quotes and invoices, payment reminders and payment runs, the mika bot and accountant chat, account assignment by AI and accountant, preparation of the VAT advance return ("Umsatzsteuer-Voranmeldung"), handover of accounts ready for finalisation to the Customer's tax advisor for preparation of the annual financial statements (no later than 30 June of the following year).
• Peace of Mind Accounting and Annual Financial Statements: All services of Peace of Mind Accounting, plus the option to prepare the profit and loss statement, the e-balance sheet ("E-Bilanz"), the corporate income tax return, the trade tax return and the VAT return, which Users can transmit from the mika platform with a single click, including the XML file and instructions for filing or publishing the annual financial statements.

2.3 The SaaS solution provides software for automated support of preparatory accounting and tax-related processes. It does not perform tax advisory services subject to authorisation within the meaning of the StBerG. Insofar as the SaaS solution provides functions for the preparation or technical processing of tax returns, this takes place exclusively on the basis of data entered by the Customer and constitutes automated data output without a legal review subject to authorisation. Use of the SaaS solution does not replace consultation with a qualified tax advisor. Where tax advisory activities subject to authorisation are included within the scope of the agreed subscription, such activities are rendered by persons authorised to provide tax advice.

2.4 Additional services such as business consulting services or workshops on automation and optimisation can be booked separately and are charged at €150 (net) per hour.

3. Rights of Use and Obligations

3.1 mika grants the Customer the non-exclusive, geographically unrestricted right, limited in time to the term of the contract and non-transferable, to access and use the SaaS solution by way of web access.

3.2 The Customer may use the SaaS solution only for its own business purposes. Granting access rights to third parties is permitted only with mika's consent in text form.

3.3 The Customer shall:

• ascertain and transmit all information that mika requires for the contractual performance of services;
• store access credentials to the SaaS solution securely and make them available only to authorised Users;
• secure the SaaS solution against access by unauthorised third parties through suitable measures;
• refrain from any actions that could jeopardise or disrupt the functioning of the SaaS solution.

3.4 The operation and configuration of the SaaS solution is the responsibility of the Customer. Where mika provides notices or recommendations within the SaaS solution, these are automatically generated and non-binding pieces of information intended to support the Customer in its entrepreneurial decision-making.

3.5 The Customer is solely responsible for compliance with all tax and commercial law obligations applicable to it. All results generated by the SaaS solution must be reviewed by the Customer on its own responsibility before being used.

4. Availability and Maintenance

4.1 The average availability of the SaaS solution is 99% on a monthly average, i.e. the SaaS solution may be unavailable for up to 7.5 hours per month. Excluded from this are necessary planned maintenance work as well as disruptions that lie outside mika's sphere of influence.

4.2 Where possible, mika will inform the Customer in text form of planned maintenance work in good time. However, mika expressly reserves the right to carry out unannounced maintenance work where necessary, in particular where this is required for data and operational security.

4.3 Maintenance includes:

• Online remote maintenance and telephone support on working days from 9:00 a.m. to 5:00 p.m. local time at mika's registered office;
• email support for questions concerning the operation and use of the SaaS solution;
• the remedying of errors, defects and disruptions of the SaaS solution;
• maintenance of the licensed software within the scope of its functions described in the documentation;
• all updates to the SaaS solution.

4.4 Support requests are to be submitted to support@getmika.de or via the feedback function of the SaaS solution. Support can only be provided upon request.

5. Remuneration and Payment Terms

5.1 The Customer pays a monthly fee for use of the SaaS solution, which is determined by the subscription chosen and the number of monthly transactions.

5.2 The monthly fee automatically adjusts to the applicable price tier as soon as the average of transactions processed over the past three months exceeds the relevant threshold. Separate consent or notification is not required. The adjustment takes effect from the following billing period.

5.3 Billing takes place monthly in advance. The amount stated in the invoice is due within the payment period specified in the invoice.

5.4 All prices are net amounts plus statutory value-added tax (VAT).

6. Term of Contract and Termination

6.1 The ordinary notice period is three (3) months to the end of a calendar month. Notices of termination must be given in text form.

6.2 The right to terminate for cause remains unaffected. For mika, cause exists in particular where:

• the Customer fails to pay the agreed fee, fails to pay it in full or fails to pay it on time;
• the Customer repeatedly and despite prior warning uploads prohibited content into the SaaS solution;
• the Customer culpably breaches its confidentiality obligations.

6.3 After termination of the contract, mika will, upon request, provide the Customer with an export of the stored customer data in a machine-readable format within 30 days. 30 days after termination of the contract, mika will delete all Customer content insofar and as soon as is technically possible and economically reasonable. mika is entitled to retain content beyond the termination of the contractual relationship where mika is required to do so by law, by court order or by an administrative authority.

7. Warranty and Liability

7.1 If the services to be provided by mika are defective, mika will remedy the defects or re-perform the services within a reasonable period after receipt of a notice of defects.

7.2 Errors are classified into four error classes and prioritised accordingly:

• Error class A (operation-preventing error): Remediation within 48 hours
• Error class B (severe operation-hindering error): Remediation within 72 hours
• Error class C (minor operation-hindering error): Remediation within four months
• Error class D (error not hindering operation): Remediation as part of regular maintenance

7.3 mika is liable without limitation for intent and gross negligence as well as for damage resulting from injury to life, body or health.

7.4 In cases of simple negligence, mika is liable for breach of a material contractual obligation, with liability being limited to the damage typically foreseeable at the time of conclusion of the contract.

7.5 mika is not liable for lack of economic success, lost profits or indirect damages in cases of simple negligence.

8. Data Protection and Use of AI

8.1 With regard to personal data that mika processes within the scope of the contract on behalf of the Customer, the separately concluded data processing agreement pursuant to Art. 28 GDPR ("Auftragsverarbeitungsvereinbarung") applies.

8.2 The SaaS solution uses artificial intelligence technologies to process the data entered by the Customer for the purpose of rendering the contractual services. Personal data is used for training purposes exclusively in anonymised or aggregated form that does not permit any conclusions to be drawn about individual customers or data subjects. No data of any customer is made visible to other users.

9. Final Provisions

9.1 Amendments and side agreements to this contract must be made in text form. This also applies to this text form clause itself.

9.2 The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

9.3 The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Berlin, provided that the contracting parties are merchants or the Customer has no general place of jurisdiction in Germany.

9.4 Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic intent of the parties.

Version: 21 May 2026

Get Mika GmbH
Kolonnenstr. 8
10827 Berlin

‍